At Luxury Listing Agency, we are committed to providing exceptional copywriting services for real estate professionals. This Refund Policy outlines our approach to refunds and cancellations for our subscription services.
🚫 No Refunds Policy
All subscription payments are non-refundable. We do not provide refunds for any portion of subscription fees, regardless of usage or circumstances.
1. No Refunds Policy
Due to the nature of our digital copywriting services and the immediate access provided to our content and expertise, all payments are final and non-refundable. This includes:
- Monthly subscription fees
- Partial month charges
- Unused service credits
- Additional service charges
- Setup or onboarding fees (if applicable)
2. Reasons for No Refunds
Our no-refunds policy exists because:
- Immediate Value: You receive access to our proprietary templates, frameworks, and expertise immediately upon subscription
- Custom Content: All content is created specifically for your business and cannot be "returned"
- Professional Time: Our copywriters invest significant time and expertise in creating your content
- Digital Nature: Once delivered, digital content cannot be retrieved or undone
- Clear Terms: All service features and limitations are clearly outlined before purchase
✅ You Can Cancel Anytime
While we don't offer refunds, you have complete flexibility to cancel your subscription at any time. Cancellation is simple and takes effect at the end of your current billing period.
3. Cancellation Process
You can cancel your subscription at any time through the following methods:
How to Cancel
4. What Happens After Cancellation
- Service Access: You retain full access to services until the end of your current billing period
- Content Ownership: All content created for you remains yours to use indefinitely
- No Prorated Refunds: No refunds are provided for unused time in your billing period
- Account Status: Your account will be marked as cancelled but data preserved for 30 days
- Reactivation: You can reactivate your subscription at any time by contacting us
5. Service Delivery Guarantee
While we don't offer refunds, we guarantee:
- Professional quality content meeting industry standards
- Delivery within specified timeframes
- One round of revisions included with each content piece
- Responsive customer support
- Content optimized for your target market
6. Dispute Resolution
If you're unsatisfied with our services, we encourage you to:
- Contact our support team immediately
- Provide specific feedback about your concerns
- Work with us to improve the content quality
- Utilize your included revision requests
We are committed to resolving any service issues and ensuring your satisfaction within the bounds of our service capabilities.
7. Payment Disputes and Chargebacks
If you initiate a chargeback or payment dispute:
- Your account will be immediately suspended
- All content and service access will be revoked
- We will provide documentation of services rendered to your payment processor
- Account reactivation requires resolution of the dispute
Important: Please contact us directly before initiating any payment disputes. We're here to resolve issues amicably.
8. Exceptional Circumstances
In very rare cases involving:
- Technical failures preventing service delivery
- Billing errors on our part
- Duplicate charges
We may, at our sole discretion, provide account credits or other remedies. This does not constitute a refund policy but rather case-by-case problem resolution.
9. Free Trial or Promotional Offers
If we offer any free trials or promotional pricing:
- Promotional periods are clearly defined
- Billing begins after the promotional period ends
- Cancellation during promotional periods prevents future billing
- Content created during promotional periods remains yours
10. Plan Changes
You may upgrade or downgrade your subscription at any time:
- Upgrades: Take effect immediately with prorated billing
- Downgrades: Take effect at the next billing cycle
- No Refunds: Plan changes do not result in refunds for price differences
11. Legal Compliance
This refund policy complies with applicable consumer protection laws while reflecting the nature of our digital services. In jurisdictions where no-refund policies are restricted, the minimum refund requirements will apply.
12. Policy Updates
We may update this Refund Policy occasionally. Changes will be posted on our website and communicated to active subscribers. Continued use of our services after policy updates constitutes acceptance of the new terms.
Questions About Cancellation?
If you need help with cancelling your subscription or have questions about our refund policy:
- Email: myaccount@luxurylisting.agency
- Subject Line: "Subscription Cancellation Request"
- Response Time: Within 24 hours
- What to Include: Your name, email, and reason for cancellation (optional)
We're here to make the process as smooth as possible!
Remember: While we don't provide refunds, you have complete control over your subscription and can cancel at any time. We believe in earning your business every month through exceptional service and results.
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